A lot of customers prefer to use Javapipe hosting service but host their email accounts elsewhere. Setting up an alternate mail service is very easy to do. A popular solution is to use Google Workspace (G Suite). There are a lot of benefits to using a dedicated 3rd party mail service. There are other solutions, such as OX App Suite, that we offer or Microsoft's Office 365 exchange service. Whichever alternate solution you choose, this process is mostly the same.
This knowledgebase article will walk you through this process.
Requirements:
- Google Workspace account, Office 365, OX App Suite, or other for your domain.
- You need to be using Javapipe's DNS server, NS1 through NS3.nshostserver.net nameservers.
- Have a hosting shared package on our servers such as Tomcat hosting or PHP hosting.
- MX details from the third-party mail service.
MX Details.
When you sign up for the 3rd party mail service such as Google Workspace (G Suite), Office 365, or OX App Suite then you'll likely get MX details. These details are usually the same for everyone.
Google Workspace MX Records
| Host | Time to Live (TTL*) | Record Type | Priority (Preference number) |
Mail Server |
| Leave as is | 3600 | MX | 1 | ASPMX.L.GOOGLE.COM |
| Leave as is | 3600 | MX | 5 | ALT1.ASPMX.L.GOOGLE.COM |
| Leave as is | 3600 | MX | 5 | ALT2.ASPMX.L.GOOGLE.COM |
| Leave as is | 3600 | MX | 10 | ALT3.ASPMX.L.GOOGLE.COM |
OX App Suite MX Records
| Host | Time to Live (TTL*) | Record Type | Priority (Preference number) |
Mail Server |
| Leave as is | 3600 | MX | 10 | mx001.cloudus.rs.oxcs.net |
| Leave as is | 3600 | MX | 10 | mx002.cloudus.rs.oxcs.net |
| Leave as is | 3600 | MX | 10 | mx003.cloudus.rs.oxcs.net |
| Leave as is | 3600 | MX | 10 | mx004.cloudus.rs.oxcs.net |
Microsoft Office 365 MX Records
It seems Microsoft Office 365 MX records are not public, so you'll probably get access to this within your Office 365 account.
Things to update in your Siteworx.
After you have the above MX record information, you can configure your Remote Setup within your SiteWorx account.
Disable Local Mail
- Log into your Siteworx for the domain in question.
- On the left menu Select Administration > Mail Options > Remote Setup
On newer systems, it's the sprocket icon. See screenshots of both.
or for older Siteworx:
- Disable Local Delivery Status by clicking on the Disable button. What this does is prevent Javapipe from intercepting and routing your email to your JavaPipe mail server. This allows email in our systems to leave our network so that they can be delivered via your 3rd party mail service.
Add Alternate Mail Service MX
Add MX records for the mail service you'll be using.
- Delete the existing MX record mail.yourdomain.com.
- Add a record for each MX record by selecting your domain in the drop-down for Add MX Record for and click Go.
Leave the Host entry as is and update the TTL, Preference Number (Priority), and Mail Server and Save.
- Repeat the above for each MX entry. When you are done you should see something similar to the below screenshot.
Please note: You'll need to allow a few hours to 24 hours for DNS propagation to complete before you see email arriving at your alternate service. If you don't know, DNS propagation is a 'sync' among DNS servers worldwide so that it will take a little time.
There may be other configurations such as SPF which can also be handled within Mail Options. Please see KB article about Mail Options.
Feel free to open a help desk ticket if you still have questions.
