The problem with lag is that it can be caused by a LOT of things. Rarely is it caused by the proxy itself and yes sometimes we do have network speed fluctuations due to the bombardment of DDoS attacks that we sustain. After all most of our customers are getting attacks and we do hit our limits occasionally.
- On mac or linux, open terminal and run this command: traceroute
- On windows open dos prompt and run: tracert
- Then copy and paste in ticket for us to analyze.
It is also possible that the distance between your backend server and our DDoS protection network is too far. In this case it would help to move your server closer to our network or to instead get a DDoS protected server to host your game on on.